Shair Essence Policies & Frequently Asked Questions

Cancellation Policy


Your appointments are very important to Shair Essence, and it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. 


STRICTLY ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without sufficient notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we are aware of how easy it is to forget an appointment that was booked months ago. Since services are reserved for you personally, a Cancellation fee will apply under the following circumstances:

  • Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
  • "No-Show" will be charged 100% of the reserved service amount.
  • Appointments made within 24 hours that need to be cancel, should be cancelled no less then 4 hours prior to the appointment time or will result in a charge equal to 50% of the reserved service amount. 
  • Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. A deposit of 50% of your services may be required at the time of booking.
  • Partial cancellations must also be made 24 hours in advance or the client will incur 50% of their original service cost.

The cancellation policy allows us the time to inform our standby client of any availability, as well as keep our scheduled filled, thus better serving everyone.

Confirmation Emails

As a courtesy, an EMAIL will be sent 48 hours prior to your scheduled appointment, confirming your appointment and requested services. Please understand that it is still your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and the cancellation fee. 

Covid-19 Policy

The New Normal in Caring For You!


  • All team members and clients will have a temperature check with a touchless thermometer up entering the salon and will be asked to wash hands in the restroom or disinfect with hand sanitizer.
  • Clients will not be allowed to enter if they are sick, have been in close contact with someone who has tested positive for COVID-19 or have traveled within the last 14 days without 3 negative test.
  • If you or anyone in your household is on recommended quarantine and/or awaiting your test results, your appointment MUST be cancelled without a penalty. Failure to adhere to these conditions, could result in civil action to cover the cost of salon closure. 
  • We will not service clients that show symptoms of illness. If services are underway and symptoms of illness are present, services will be suspended immediately nd will be charged for reserved service.
  • We will greet you verbally (no hugs or handshakes).
  • All team members and client must wear masks correctly; covering your nose and mouth. Ear loop disposable mask are best for all hair services & should be worn throughout the entire appointment. We can provide one for you at an additional charge.
  • Only clients with an appointment will be allowed to enter the salon. No additional guest will be permitted.
  • Strict disinfection and sanitization procedures will be carried out throughout the day as well as between each client.
  • Complimentary value-added services such as beverages and magazine offerings will be suspended at this time.
  • Clean robes will will be provided for each client to wear during your appointment.
  • Please limit personal belongings brought into the salon with you (cell phone, keys and form of payment) to what can fit in your lap.


Frequently Asked Questions

Will I receive a reminder prior to my appointment?

Forty-eight hours before your appointment you will receive an email and/or text message confirming your appointment time and reserved service.

What is proper salon etiquette?

We are located within a spa where the environment is relaxing and tranquil. Please respect other clients having spa treatments by keeping your voice down, and we ask you do not talk on the phone while walking throughout the Spa.

How late or early can I arrive for my appointment?

Please arrive on time. No more then 5 minute early. If you are running late, please call and inform us. If you are more then 15 minutes late, we reserve the right to cancel your appointment and you will be charged 50% of the reserved service.

What methods of payment do you accept?

As we move through this new transition, we only accept cash payments, checks and online transfers. Please note, there will be a fee charge for any checks returned.

Do you offer consultations?

We offer free hair consultations.

Do you accept walk-in clients?

Unfortunately, due to COVID-19, we are unable to offer walk-in services at this time.

Why can't my family/friends wait for me in the Salon?

Unfortunately, due to COVID-19 social distancing regulations, we are unable to have anyone in the salon that is not receiving a service. We love children of all ages. To ensure their safety and a relaxing experience for all our clients, we ask that your children visit us at Shair Essence only when they have an appointment. 

Do I have to shampoo my hair before before my service?

No you do not. We do ask, if you are coming in for a dry cut, please do not have product build up.

What if I do not like my hair?

If you are unhappy with your hair, please let us know as soon as possible. We will do everything reasonably possible to remedy your concerns to ensure that you leave a happy customer. 

Do you offer Gift Cards?

Yes we do. Gift Cards are available in any value requested. Gift cards are valid for one year from the date of purchase.